30-day return window
Most items qualify for a full refund or an exchange of equal value within 30 days after delivery.
Damaged or defective items
Contact ROWAN within 30 days. ROWAN often replaces or refunds without a return shipment. If it requires a return, it provides a prepaid label.
Change of mind or incorrect purchase
Keep items unused and unassembled, with original or equivalent packaging, accessories and documents. Return shipping may be deducted unless ROWAN made an error.
Items excluded from returns
Extended warranties, digital services and certain promotional items are excluded.
Request a return
Email support@rowanappliance.com with your order number, item and reason. Include photos or video for damage or defects. Wait for approval and shipping instructions.
Refund timing
Refunds go to your original payment method. For shipped returns, allow 3–5 business days after receipt and inspection. Shipping fees may apply.
When a refund may be reduced or denied
Missing items, packaging or documents, signs of use, unauthorized returns and other conditions in the full policy may affect refunds.
Full return policy on ROWAN