Four people gathering around a dining table

About Us

Rowan Appliance Inc.

ROWAN Antarctic Star Kismile R.W.FLAME ZAFRO KISSAIR Electactic
COWSAR

ROWAN makes appliances for everyday life and aims to reduce the environmental impact of the products it makes.

Its appliances are designed to be practical at home and to fit into everyday routines, with energy use in mind.

Own factory since
2006
Importing since
2017
US home
Torrance, CA
A modern kitchen with several countertop appliances

Our History

Torrance, California, is the US home of the Rowan Group’s brands. Ningbo Rowan Electric Appliance Co., one of the group’s manufacturers, has operated its own factory since 2006. Rowan Electric Appliance LLC began importing the group’s products in 2017.

A woman drinking espresso beside a ROWAN Nova Reverie in a kitchen

Our Passion

ROWAN brings design and everyday function together. From ice makers to electric fireplaces, its appliances are designed to fit into modern homes while keeping energy use in mind.

A ZAFRO Bamboo EliteCool portable air conditioner in a living room

Our Core Values

ROWAN aims to make appliances intuitive to use and considers environmental, social and governance responsibilities when developing products and running the business.

“At Rowan, our mission is simple: To provide the best appliances, improve everyday lifestyles, and protect the planet by reducing our carbon footprint.”
A group posing with drinks indoors

Our People, Our Strength

ROWAN credits its team for the ideas and care behind its appliances. The company aims to make room for different perspectives and give people opportunities to grow.

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Shipping

Standard shipping

ROWAN offers free standard shipping for Nova Reverie and Nova Pure.

Processing and delivery

Allow 1–2 business days for order processing. The listed delivery window is 3–7 business days.

Shipping details on ROWAN

Return policy overview

30-day return window

Most items qualify for a full refund or an exchange of equal value within 30 days after delivery.

Damaged or defective items

Contact ROWAN within 30 days. ROWAN often replaces or refunds without a return shipment. If it requires a return, it provides a prepaid label.

Change of mind or incorrect purchase

Keep items unused and unassembled, with original or equivalent packaging, accessories and documents. Return shipping may be deducted unless ROWAN made an error.

Items excluded from returns

Extended warranties, digital services and certain promotional items are excluded.

Request a return

Email support@rowanappliance.com with your order number, item and reason. Include photos or video for damage or defects. Wait for approval and shipping instructions.

Refund timing

Refunds go to your original payment method. For shipped returns, allow 3–5 business days after receipt and inspection. Shipping fees may apply.

When a refund may be reduced or denied

Missing items, packaging or documents, signs of use, unauthorized returns and other conditions in the full policy may affect refunds.

Full return policy on ROWAN

Warranty

One-year limited warranty

New machines come with one year of coverage for defects in materials or workmanship and for electrical or mechanical failures during normal home use. ROWAN determines whether to repair or replace a defective part.

Coverage exclusions

Accidents, misuse, unauthorized modifications, cosmetic wear, commercial use, improper setup, failure to follow instructions and fragile parts such as glass are excluded.

Warranty support

Email support@rowanappliance.com with your order number, product details and a description of the issue.

Full warranty terms on ROWAN

Privacy policy

Information ROWAN collects

ROWAN’s policy covers contact, order, account and support information, plus browsing and device data collected through cookies and similar tools.

How ROWAN uses and shares information

ROWAN uses information to process payments and orders, deliver products, provide support, prevent fraud and personalize marketing. Service providers and business partners may receive information for these purposes.

Your privacy choices

Depending on where you live, you may be able to request access, correction or deletion, or opt out of certain sharing or targeted advertising. Contact support@rowanappliance.com to ask about your options.

Full privacy policy on ROWAN

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